Muhammad Ahmed - Software Engineer

Technologies and Skills

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Cloud and Platforms

AWS Lambda AWS ECS AWS EKS API Gateway AWS S3 AWS IAM AWS VPC Security Groups Apache Spark

Cloud Proficiency

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Programming Languages and Tools

Python Django FastAPI Flask JavaScript ReactJS Redis Docker Kafka Selenium Git GitHub Actions Robot Framework SQL CI/CD

Backend

Frontend

DevOps

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Soft Skills

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Problem Solving

Analytical approach to complex technical challenges

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Adaptability

Quick learning and adaptation to new technologies

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Communication

Clear technical and non-technical communication

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QA Process Optimization

Streamlining testing workflows for efficiency

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Test Automation

Building robust automated testing frameworks

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SAFe/Agile

Experience with agile methodologies

Professional Experience

Software Engineer

Bazoom Group, Denmark

Jan 2023 – Present

API System Architecture

Architected and implemented a centralized API system using FastAPI, Pydantic, and RabbitMQ that successfully handles over 1 million daily requests, resulting in $500K cost savings through improved efficiency.
Framework Migration & Optimization

Led the migration from Flask to FastAPI while optimizing MySQL query performance and implementing a robust message broker system with RabbitMQ and Redis, increasing throughput by 60%.
Desktop Application Development

Engineered a custom desktop application leveraging Python, Selenium, and PayPal API integration that reduced manual operations time by 70% and streamlined payment processing workflows.
Large-Scale Data Migration

Spearheaded a complex data migration project transferring 1.5 million support tickets from Microsoft Outlook to Zendesk through custom integration between Microsoft Graph API and Zendesk API.
LLM Integration for Support

Developed an innovative Zendesk plugin utilizing Large Language Models (LLM) with webhook integrations to Outlook, Claude and OpenAI, reducing average ticket resolution time by 40%.
Advanced SEO Workflow

Created an advanced SEO workflow system integrating multiple AI technologies (Google Gemini, DALL-E) with 7+ external REST APIs, enhancing content generation and optimization processes.

FastAPI RabbitMQ Redis Python React API Development Zendesk LLM

Software Engineer

Systems Limited, Pakistan

Jul 2021 – Feb 2023

Integration Platform Management

Designed, implemented, and maintained over 50 integration processes on Dell Boomi for a major eCommerce platform, ensuring seamless data flow and system interoperability across multiple business domains.
Loyalty Program Integration

Successfully architected and deployed a Customer Loyalty Program integration using Python, AWS Lambda, API Gateway, and Yotpo, resulting in a 25% increase in customer retention.
API Gateway Implementation

Leveraged Google Apigee X/Edge platform to strategically expose internal APIs to external microservices, implementing robust security protocols and performance monitoring.
Enterprise Integration

Gained comprehensive expertise in MuleSoft Anypoint Platform while contributing to a large-scale telecommunications integration project that improved system reliability by 35%.
API Management Training

Received advanced training and certification in 3Scale API Management and RedHat Fuse integration, subsequently applying these technologies to streamline enterprise workflows.
RESTful Service Development

Contributed to the development of RESTful services using Python frameworks (Flask and FastAPI), implementing automated testing pipelines that reduced deployment issues by 40%.

Dell Boomi AWS Lambda API Gateway Google Apigee MuleSoft 3Scale Python Flask

Projects

Federated Learning for Distributed Systems

Python Machine Learning API

Built a federated learning framework in Python with a secure API, integrated concept drift detection, and optimized model performance through batch and online learning. The dataset used is a time series dataset.

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Secure data sharing between distributed nodes

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Real-time concept drift detection

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Optimized for performance with batch processing

Virtual Model Interaction Training Software

Unity C# Blender

Developed an interactive training app in Unity using C# and 3D models from Blender, enabling users to interact with virtual models for training. Focused on providing immersive, efficient training experiences.

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Immersive user interaction with 3D models

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Effective knowledge retention through visual learning

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Cross-platform compatibility

Edge Device Application for Background Removal

Python OpenCV Deep Learning

Developed an edge device app using Python and Tkinter, integrating a deep learning model for real-time background removal and video analysis with OpenCV, optimized for on-device performance.

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Real-time processing on resource-constrained devices

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High-quality background removal

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Optimized for mobile and edge devices

API

API Development for Social Media Integration

AWS Lambda REST API Social Media

Built a Social Media Integrator API with AWS Lambda for simultaneous posting on multiple platforms. Implemented secure authentication flows and optimized for high throughput.

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Simultaneous multi-platform posting

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OAuth integration for secure authentication

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Serverless architecture with AWS

Education

Master's in Computer Science and Engineering

University of Oulu, Finland

Aug 2023 – April 2025

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Key Focus Areas

Advanced Software Engineering, Cloud Computing, Machine Learning

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Achievements

Research assistant for Cloud Computing and Edge AI projects

Notable Courses

Advanced Cloud Systems Machine Learning Distributed Systems Advanced Software Engineering

BS in Computer Engineering

National University of Sciences and Technology (NUST), Pakistan

Sep 2017 – Jul 2021

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Final Project

Developed an AI-based video analytics system for automated surveillance

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Research Focus

Computer Vision and Embedded Systems

Core Competencies

Algorithms Data Structures Computer Architecture Embedded Systems Software Engineering